Shipping policy
Shipping methods
We ship your orders directly from Seoul, South Korea, with two carriers.
DHL Express — fast, secure delivery in 3 to 6 business days, with detailed tracking.
Korea Post K-Packet — economy delivery in 7 to 15 business days, with tracking. This service isn't available to every destination.
Korea Post caps each K-Packet parcel at 2 kg. Above that, your order is split across several parcels and each additional parcel is billed to us in full.
Handling times
Orders are packed and shipped within 24 to 96 business hours after payment is validated. This window may vary during sales, K-Beauty Box preparation periods and Korean public holidays.
Order tracking
All our shipments come with a tracking number, sent by email as soon as the parcel leaves us and available in your MPC account.
Shipping fees
Fees are calculated from the destination country, the actual parcel weight and the carrier chosen. The exact amount shows before payment. The full country-by-country grid is on our Shipping page.
Free shipping
Shipping is free from €150 in cart, on Korea Post K-Packet shipments only, and limited to a single parcel. The maximum weight covered depends on the destination:
- France, Germany — free up to 2 kg
- United Kingdom, Canada — free up to 1.5 kg
- United States, United Arab Emirates — free up to 1 kg
- Belgium, Netherlands, Austria, Switzerland, Sweden, Finland — free up to 600 g
Above these weights, the order ships in several parcels and shipping fees remain due in full.
DHL Express shipments are chargeable whatever the order amount.
No free-shipping offer is available to Cambodia, South Korea, Denmark, Estonia, the Czech Republic, Luxembourg, Monaco, Montenegro, Senegal and French overseas territories.
Products containing a battery
Devices with a lithium battery cannot be sent by airmail. They ship exclusively via DHL Express, at a specific rate that reflects the carrier's dangerous-goods surcharge. This restriction does not apply to domestic deliveries within South Korea. If your order contains both such a device and other items, separate shipping fees may apply.
Carrier switch
An order placed with Korea Post K-Packet may be shipped via DHL Express on our initiative, at no extra cost to you — typically in case of a logistics constraint or as a goodwill gesture. Delivery time is shorter as a result.
Signature on delivery
All DHL Express shipments require a signature on receipt. Please make sure you are present at the delivery address, or that someone you trust can accept the parcel.
Liability
Ma Petite Corée considers the parcel delivered as soon as the carrier's official tracking marks it as successfully delivered. From that confirmation on, Ma Petite Corée declines any liability for theft, loss or damage. No refund or re-shipment will be issued in these cases.
We recommend choosing a reliable delivery address — personal or professional.
Customs duties and VAT
We hold an IOSS number — IM5280003650 — that lets us collect VAT and remit it monthly to the European Union. Errors remain possible, however, and some parcels may still be charged fees despite our registration.
The customer is the importer of the ordered products. Depending on the destination country, customs duties, local taxes or clearance fees may be requested on delivery. These charges are the customer's sole responsibility and are neither covered nor refunded by Ma Petite Corée. We invite you to check with the relevant authorities in your country before ordering.
Shipping to Spain remains suspended because of the many customs charges reported by our customers.
If customs fees are refused, the parcel is not picked up or clearance fails, the parcel may be returned to the sender or destroyed by customs. No refund will be issued in these cases, in line with our return policy below.
If something goes wrong
Reach our customer service at contact@mapetitecoree.com.
In case of theft or non-delivery of a parcel marked as delivered by the carrier, we will ask you for a sworn statement together with a copy of your ID to open a claim. This measure is there to prevent abuse.
For any bulk order, reach out to our team: we will help you find the best shipping option.
Returns
If the parcel is returned to our Seoul office, the handling depends on the reason for the return.
1. Customs fees refused or unpaid, or parcel not picked up — customs and shipping fees are never refunded. If the parcel is physically returned to us in good condition, the price of the products may be refunded after deducting the initial shipping fees, the return fees and any clearance or destruction charges. If the parcel is destroyed by customs or lost during the return, no refund is possible. A re-shipment stays possible provided new shipping fees and the return fees are paid up front.
2. Incorrect or incomplete address provided by the customer — we will offer either a product refund, excluding initial shipping fees and net of return fees, or a re-shipment provided new shipping fees and the return fees are paid.
3. Error attributable to Ma Petite Corée — we will offer a re-shipment or a full refund, at no cost.
Thank you for your trust — we are here for any question.