Shipping policy

Shipping methods

We ship your orders directly from Seoul, South Korea, with two carriers.

DHL Express — fast, secure delivery in 3 to 6 business days, with detailed tracking.

Korea Post K-Packet — economy standard delivery in 7 to 15 business days, with tracking. This service isn't available to every destination.

Korea Post caps each K-Packet parcel at 2 kg. Above that, your order is split across several parcels and each additional parcel is billed to us in full.

Handling times

Orders are packed and shipped within 24 to 96 business hours after payment is validated. This window may vary during sales, K-Beauty Box preparation periods and Korean public holidays.

Order tracking

All our shipments come with a tracking number, sent by email as soon as the parcel leaves us and available in your MPC account.

Shipping fees

Fees are calculated from the destination country, the actual parcel weight and the carrier chosen. The exact amount shows before payment. The full country-by-country grid is on our Shipping page.

Shipping is chargeable on every order: no free shipping is offered, whatever the cart amount or the destination.

Products containing a battery

Devices with a lithium battery cannot be sent by postal airmail. They ship exclusively via DHL Express, at a specific rate that reflects the carrier's dangerous-goods surcharge. This restriction does not apply to domestic deliveries within South Korea. If your order contains both such a device and other items, separate shipping fees may apply.

Carrier switch

An order placed with Korea Post K-Packet may be shipped via DHL Express on our initiative, at no extra cost to you — typically in case of a logistics constraint or as a goodwill gesture. Delivery time is shorter as a result.

Signature on delivery

All DHL Express shipments require a signature on receipt. Please make sure you are present at the delivery address, or that someone you trust can accept the parcel.

Liability

Ma Petite Corée considers the parcel delivered as soon as the carrier's official tracking marks it as successfully delivered. From that confirmation on, Ma Petite Corée declines any liability for theft, loss or damage. No refund or re-shipment will be issued in these cases.

We recommend choosing a reliable delivery address — personal or professional.

Customs duties and import taxes

Your orders ship from South Korea. Depending on the destination country, the order value and the regulations in force, customs duties, import taxes or clearance fees may be applied on arrival by the local authorities or the carrier.

These charges are neither set, nor collected, nor controlled by Ma Petite Corée. They are entirely the responsibility of the recipient, who is the importer of the ordered products, and cannot give rise to any coverage or refund on our part. Customs policies vary from country to country and change regularly, so please check with your country's customs authorities before ordering.

Shipping to Spain and Austria remains suspended because of the many customs charges reported by our customers.

If these fees are refused, the parcel is not collected or customs clearance fails, the parcel may be returned to the sender or destroyed by the customs authorities. No refund or re-shipment will be issued in these cases, in line with the Returns section below.

If something goes wrong

Reach our customer service at contact@mapetitecoree.com.

In case of theft or non-delivery of a parcel marked as delivered by the carrier, we will ask you for a sworn statement together with a copy of your ID to open a claim. This measure is there to prevent abuse.

For any bulk order, reach out to our team: we will help you find the best shipping option.

Returns

If the parcel is returned to our Seoul office, the handling depends on the reason for the return.

1. Customs fees refused or unpaid, delivery refused or parcel not collected — the order is considered lost. No refund is issued — neither products, nor shipping fees, nor customs fees — and no re-shipment is made, whether the parcel is destroyed by customs, lost, or physically returned to Seoul.

2. Incorrect or incomplete address provided by the customer — we will offer either a product refund, excluding initial shipping fees and net of return fees, or a re-shipment provided the new shipping fees and the return fees are paid.

3. Error attributable to Ma Petite Corée — we will offer a re-shipment or a full refund, at no cost.

Thank you for your trust — we are here for any question.