Yes, within 12 hours after purchase, and only if the order is not already being prepared or shipped. Write to us with your order number and the reason. After this period or once the package has shipped, you will need to return it at your own expense.

Contact us as soon as possible. As long as the package has not shipped, we can correct it. Once shipped in K-Packet, the address cannot be changed — you must go through your local post office. For DHL, notify us immediately, and we will attempt to update it.

No, only one promotional code per order.

We will notify you by email. In case of temporary stockouts, your order is held until the product is received. If you prefer not to wait, contact us.

A pre-ordered product can be canceled at no charge as long as it has not been prepared or shipped. Check the announced availability date before purchasing.

Within 24 to 96 business hours after payment validation. This timeframe extends during promotions, the preparation of K-Beauty Boxes, and Korean public holidays.

The K-Packet is not available to all destinations. The complete grid, country by country, is on our Delivery page.

From 150 €, in Korea Post K-Packet only, and on a single package. The covered weight depends on the destination:

Beyond these weights, the order is sent in multiple packages and the shipping cost remains due in full.

No. DHL Express shipments are chargeable regardless of the order amount.

Korea Post limits each K-Packet package to 2 kg. Beyond that, your order is split, and each additional package is charged in full to us — which is why the rate increases in increments.

Yes, and it is to your advantage. We sometimes ship a DHL Express order paid for in K-Packet, at no extra cost to you. Your package simply arrives faster.

For DHL Express, yes: a signature is required upon receipt. Make sure you are there or that a trusted person can receive the package.

All our shipments have a tracking number, sent by email upon departure of the package and available in your MPC account.

Write to us before ordering. We will find the most suitable shipping solution together.

It is possible. Your orders are shipped from South Korea: depending on the destination country, the value of the order, and the applicable regulations, customs duties, import taxes, or customs clearance fees may be applied upon arrival by local authorities or the carrier.

You are the importer of the ordered products: these potential fees are neither set nor collected by Ma Petite Corée. They are entirely your responsibility — including on orders with free shipping — and we are in no way responsible for them. Please check with your country's customs before ordering.

The European customs reform has removed the exemption from duties that applied to low-value packages. Specifically, a package that would not have paid anything before this date may now be subject to an import duty, calculated upon arrival by your country's customs, to which customs clearance fees charged by the carrier may be added.

We do not set these fees, we do not collect them, and they do not come back to us at any time.

No. It results from a European regulatory change that is completely beyond our control. We do not set it, we do not collect it, and it does not come back to us at any time — it is fully collected by your country's customs. Like other customs fees, it remains the responsibility of the recipient and cannot be refunded by us.

No, and no one can say for sure. The calculation depends on the nature of the products, their declared value, the destination country, and the customs tariff in effect at the time of clearance. We encourage you to check with your country's customs services before ordering.

No. They are set by the authorities in your country, we never collect them, and they cannot be refunded. Check with your customs services before ordering if your country is sensitive on this point.

No, delivery to Spain is suspended due to the numerous customs fees reported by our customers.

No refunds are issued, without exception.

Customs fees are the responsibility of the recipient. If you refuse to pay them, or if you do not retrieve the package within the time frame set by the carrier, the order is considered lost: neither the products, nor the shipping fees, nor the customs fees will be refunded, and no return will be made.

A package that is not cleared through customs is held and then destroyed by customs authorities in the vast majority of cases. We operate on this principle, without waiting for a possible return to Korea, which rarely happens, is often delayed, and incurs fees.

This is precisely why we insist: check the customs regulations of your country before ordering.

Start by checking with your post office or local carrier: the package may have been delivered to a neighbor, dropped off at a pickup point, or held by the mail carrier. If the package remains missing, write to us.

We consider the package delivered as soon as the official carrier tracking indicates it. From that point on, we can no longer be held responsible for theft, loss, or damage, and no refund or return will be made. We recommend providing a reliable address, personal or professional.

In case of theft or non-delivery of a package reported as delivered, we will require a sworn statement accompanied by a copy of your ID. This measure protects all our customers against abuse.

Within 14 days of receiving the package. Products must be unused, unopened, and in their original packaging. Contact us before any return: we will provide you with the return address in South Korea and the procedure to follow.

You, initially. You will be fully refunded if the product is confirmed defective, upon presentation of proof.

Once the product is received and inspected, within 7 to 14 business days, to your original payment method. Initial shipping costs are not refunded unless it was our error.

If the defect is visible, send us a photo or video: after verification, you can choose between a full refund and sending a replacement product at no cost. If the defect is not visible, the item must be returned to Seoul for inspection — expect up to a month depending on postal services.

The inspection process takes time. If you are in a hurry, reorder the product: once the return is received and inspected, the original item will be fully refunded if it is indeed defective.

No. If a device, lightstick, or set is returned for a defect but works correctly upon receipt, no refund is possible since the product has been opened. It can be sent back to you at your expense. Please check the functionality before returning anything.

Opened or used products, hygiene products — masks and single-use treatments — promotional or discounted items, and gift cards.

Yes. We buy directly from official Korean distributors. No counterfeits, guaranteed origin, both for K-beauty and for lightsticks, albums, and K-pop goodies.

Lithium battery devices — MEDICUBE Age-R, LED masks, high-frequency devices — cannot be shipped by air mail. They must be sent via DHL Express, at a rate that includes the carrier surcharge for dangerous goods. If your order mixes a device and other items, separate fees may apply.

No. It does not apply to domestic deliveries in South Korea, where the package does not take a flight.

We do our best, but a screen never perfectly reproduces a shade. A slight difference is still possible, especially with makeup.

Boxes are prepared in the middle and at the end of the month. During these times, the preparation times for all orders may be extended.

No. To reduce our carbon footprint, orders containing a K-Beauty Box subscription are shipped all at once.

Every order and every action on the site earns you points. Share the opening of your order on social media, leave a review on the products, and accumulate more. They can be exchanged for discounts or gifts.

Yes, all MPC orders include goodies and small attentions.

Within 24 to 48 business hours, excluding weekends and Korean public holidays.

Only one: contact@mapetitecoree.comAlways specify your order number, it saves us a round trip.